Contact Details of Important Support Services

Use these links and contact details whenever you need an extra hand throughout the day, someone to talk to, or when you are struggling. Remember, there is never any shame in asking for help. Making the first step is the hardest part, so continue to congratulate yourself for every small accomplishment, every small step toward a better life is worth celebrating. 

 

If you are in a medical emergency and either yourself or someone you know needs immediate assistance, dial 111. 

 

 

The Salvation Army Oasis offers specific alcohol and drug counselling as well as a helpline. Additional Oasis services include educational and support groups and referrals to specialist advisors. Specific support is available for Māori and Pasifika people. 

 

The Alcohol and Drug Helpline offers 24 hours a day, 7 days a week help. Giving the caller the ability to speak with a trained counsellor at any time of the day. All calls are free and confidential.

 

If you are in a medical emergency and either yourself or someone you know needs immediate assistance, dial 111. 

There are other services available to address alcohol harm or related issues. These services include GPs, psychologists, counsellors, and psychotherapists. These experts provide specialist support and advice for addressing mental health and wellbeing.

 

Take action if there is depression, suicidal ideation, or attempted suicide. These numbers can be a great start.

  • The Suicide Crisis Helpline: 0508 828 865
  • Lifeline: 0800 543 354 (0800 LIFELINE) or free text 4357 (HELP)
  • Healthline: 0800 611 116
  • Samaritans: 0800 726 666
     

If you are in a medical emergency and either yourself or someone you know needs immediate assistance, dial 111.

Support groups are for people who drink and are looking to either stop drinking or reduce the amount that they consume. These groups provide an opportunity to connect with other people who are going through or have been through similar experiences. Group meetings usually have a facilitator that leads a learning activity and supports the group to stay focused and supportive.

  • The Alcohol and Drug Helpline: 0800 787 797, offer group support programmes. 

  • Alcoholics Anonymous: 0800 229 6757, offer a twelve-step programme and regular group AA meetings: https://aa.org.nz/newcomers/the-12-steps/
     

Online support groups are a great alternative to in-person group meetings. These online groups or forums are places in which people can express themselves and exchange messages, from any location and at any time. 

 

If you are in a medical emergency and either yourself or someone you know needs immediate assistance, dial 111.

Drinking can affect relationships by creating a loss of trust. Working on the relationship can minimise these effects and help people better understand each other’s needs. It can be helpful to talk to a professional with relationship counselling skills.  

The relationship services available in New Zealand include:
 

Lifeline Specialist Counselling offers counselling sessions to parents with dependent children. Fees are based on a sliding scale based on household income (0.1% of income) with a minimum payment of $80 for couples: (09) 909 8750

Auckland Therapy offers Couples Therapy and a wide list of other services that may better suit your situation. Auckland Therapy also offers Online Therapy, meaning they can be accessed from anywhere within Aotearoa. 

Home and Family Counselling offers face-to-face counselling for couples. Payment is calculated on a sliding scale from $30 per session for an income of $10,000/year to $150 for income over $65,000/year.

If you are a student, on a benefit or a low-income earner, you may be eligible for a Work and Income (WINZ) allowance that provides a subsidy of around $60 per session. You will need a doctor’s recommendation - contact WINZ for more details: 0800 559 009